How to cancel a Omnified subscription, when we refund, and how long a refund takes. This policy is part of our Terms of Service. Payments are made to ZERONOMY SUSTAINABLITY PRIVATE LIMITED through Razorpay.
1. Free trial
The free trial needs no payment details and nothing is charged when it ends. When the trial ends you can choose a paid plan; until you do, paid features stay locked.
2. Cancelling a subscription
- Your organisation’s owner (the user with the Administrator role) can cancel at any time from Settings › Credits & billing, or by writing to us.
- Cancellation takes effect at the end of the current billing period (month or year). You keep full access until then, no renewal invoice is raised, and nothing further is charged.
- You can withdraw a cancellation at any time before the period ends, and the subscription then continues as before.
- Renewals are never debited automatically: we send a renewal invoice with a payment link about seven days before the period ends. If you do not pay it, the subscription lapses after a seven-day grace period and nothing is owed for the new period.
- Changing seats or regulators (up or down) is done by buying the new plan. When it is paid, the new plan replaces the current one immediately and starts a new full billing period at the new price. There is no proration: no credit or refund is given for the unused part of the previous period. If you want to reduce seats or regulators, the simplest time is at renewal; contact us if you have questions before changing plan.
3. When we refund
Subscription fees are paid in advance and, because you keep access until the end of the period, a cancellation does not by itself give rise to a refund for the unused part of the period. We will, however, refund:
- duplicate or erroneous charges: the full amount charged in error;
- charges after cancellation: any amount charged for a period that started after your cancellation took effect;
- service failure: a pro-rata refund of prepaid fees for the unused period if we terminate your subscription without cause, or if you terminate it because we materially breached our Terms and did not cure the breach;
- any other amount the law requires us to refund.
Research credits and other usage allowances have no cash value and are not refundable. Fees under an order form or enterprise agreement are refunded as that agreement says.
4. How to request a refund, and timelines
- Write to hello@getomnified.com within 30 days of the charge, with your organisation name, the invoice number and the reason.
- We acknowledge your request within two business days.
- We decide within seven business days and tell you the outcome in writing.
- An approved refund is initiated within five to seven business days, to the original payment method through Razorpay. Your bank or card issuer usually credits it within a further five to ten business days.
A refund includes the GST charged on the refunded amount, and we issue a GST credit note against the original tax invoice. If money left your account but the payment failed, it is normally reversed automatically by your bank or Razorpay within five to seven business days; write to us if it is not.
5. Questions and complaints
Billing questions: hello@getomnified.com. If you are not satisfied with our answer, use our Grievance Redressal process.